Responsible Gaming
at abc8c

At abc8c, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that providing cricket betting, live casino games, and slots to Bangladesh's players comes with a genuine duty of care. Every product decision we make is evaluated against its potential impact on player welfare, and we invest continuously in the tools, training, and systems that help us uphold that standard.

Our responsible gaming framework is built around four principles: prevention (stopping problem gambling before it starts), protection (shielding vulnerable players), intervention (acting quickly when warning signs appear), and support (connecting affected players with the help they need). Every abc8c player can access each layer of this framework at any time, free of charge.

We also train our customer support team — available via [email protected] — to recognise the signs of gambling-related harm and to respond with empathy, confidentiality, and appropriate escalation. No player will ever be discouraged from using responsible gaming tools or penalised for requesting a self-exclusion or account closure.

abc8c strictly prohibits the use of its platform by anyone under the age of 18. This policy applies to all players regardless of location within Bangladesh, and it is enforced at the point of registration, at the point of first withdrawal, and through ongoing monitoring of account activity.

During the Know Your Customer (KYC) verification process, players are required to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — that confirms they are 18 years of age or older. Accounts that cannot be verified as belonging to an adult will be suspended and any remaining balance will be returned.

Parents and guardians: If you share a device or household with someone under the age of 18, we strongly recommend using parental control software to restrict access to online gambling websites. Please ensure your abc8c login credentials are not accessible to minors.

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. abc8c allows players to set deposit limits in Bangladeshi Taka (৳) across three time horizons — daily, weekly, and monthly. These limits apply to the total value of funds deposited via any payment method, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.

To set or adjust your deposit limit, contact our support team at [email protected] with your registered account email and the limit amount you wish to apply. Our team will confirm the change and provide written acknowledgment.

How deposit limits work at abc8c:

Sometimes all it takes is a short break to regain perspective. abc8c's time-out and cool-off features allow you to pause your account for a defined period without permanently closing it. This option is suitable for players who feel they are spending more time gambling than they intended but do not currently need a full self-exclusion.

Available cool-off durations:

• 24 hours — a single-day pause, suitable for impulsive moments after a losing session.
• 72 hours — a three-day break, giving you a weekend away from the platform.
• 7 days — a one-week pause that allows more substantial reflection.
• 30 days — a month-long break, appropriate for players who feel their habits need a reset.

During any cool-off period, your account is locked for deposits and gameplay. You may still log in to withdraw any existing balance. Marketing emails are suspended for the duration of the cool-off. The cool-off period cannot be reversed or shortened once activated — this is by design, to ensure the tool provides genuine protection rather than a superficial speed bump.

Self-exclusion is a formal tool for players who believe their gambling has become harmful and who want a longer or permanent separation from the abc8c platform. Requesting a self-exclusion is a courageous and positive step, and abc8c fully supports every player who chooses to take it.

Self-exclusion periods available at abc8c:

• 3 months
• 6 months
• 1 year
• 5 years
• Permanent (indefinite, no expiry)

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered account email and the exclusion period you wish to apply. Our team will confirm activation within 24 hours. Once a self-exclusion is active, it cannot be reversed before the exclusion period expires — even if you request it. This firm boundary is in place to protect you.

What happens during self-exclusion:

• Your account is immediately suspended for deposits and gameplay.
• All promotional and marketing communications from abc8c are stopped.
• Your account profile is flagged to prevent accidental reactivation.
• Any existing balance can be withdrawn via your registered payment method.
• At the end of a fixed exclusion period, you must actively contact support to request reactivation — accounts do not reopen automatically.

Problem gambling does not always look the same for every person, and it can develop gradually over time. The earlier warning signs are recognised — by the player themselves or by someone close to them — the more effective intervention and support can be. Below are common indicators that gambling may be moving from entertainment to a harmful habit.

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money — from friends, family, or financial services — to fund gambling activity.
• Feeling irritable, anxious, or depressed when unable to gamble.
• Trying repeatedly to win back money you have already lost ("chasing losses").
• Gambling for longer than you intended, or finding it difficult to stop mid-session.
• Lying to family members or friends about how much time or money you spend gambling.
• Neglecting personal responsibilities — work, studies, family obligations — because of gambling.
• Thinking about gambling constantly, even when doing other activities.
• Using gambling as a way to escape stress, anxiety, boredom, or personal problems.
• Feeling guilt or shame about your gambling but continuing anyway.

Experiencing one or more of these signs does not automatically mean you have a serious gambling problem, but they are meaningful signals worth paying attention to. Use the self-assessment tool below to get a clearer picture of your relationship with gambling, and consider reaching out to our support team or a professional counsellor if you have concerns.

Answer the following questions honestly to help evaluate whether your gambling habits may warrant a closer look. This questionnaire is informal and for personal reflection only — it is not a clinical diagnostic tool. If you answer "Yes" to three or more questions, we encourage you to use one of abc8c's responsible gaming tools or seek professional guidance.

If you believe gambling is becoming a problem for you or someone you care about, professional support is available. The organisations listed below offer confidential guidance, counselling, and crisis support. abc8c encourages any player who is struggling to reach out — to us, to a counsellor, or to a trusted person in their life.